Warranty Information

Warranty/Snowboard claims/ and Registration

AWOL LLC warrants all snowboards and products sold to be free of material and manufacturing defects for a period of (1) year from original date of purchase when purchased at full retail price. If a product is found to be a valid warranty claim by AWOL LLC, in its sole discretion, AWOL LLC‘s only responsibility shall be limited to repair or replacement of the defective product. AWOL LLC will not be responsible for any costs, losses, stolen, or damages incurred as a result of loss of use of product.

  1. The warranty only applies to products purchased from AWOL LLC and is valid to the original purchaser only.
  2. You must register your product online within thirty (30) days of purchase (Snowboard Registration). Failure to do so will void this warranty. At time of claim, you must present the original sales receipt as this is your proof of purchase.
  3. This warranty does not apply to:
    • Damage caused by misuse, abuse, and neglect.
    • Damage caused by improper mounting and adjustment of bindings.
    • Normal wear and tear.
    • Damage caused by anything other than defects in materials or workmanship.
    • Rock damage or any other impact related damage.
    • Intentional acts resulting in over stressing and destruction of the product.
    • Problems caused by board modification.
    • Damage caused by use of solvents.
  4. The repaired or replaced board will be returned to you at our expense. If we determine that there is no defect present, or damage is not under warranty, return of product is at your expense.
  5. Repaired or replaced products are covered for the remainder of the original warranty, one year from date of purchase.

If you have questions regarding your warranty or would like to submit a warranty claim, please contact AWOL at Snowboard Warranty Claims.

WARNING:

Snowboarding is an extreme sport and presents a certain degree of risk. Participants must use common sense for their own and others safety and wellbeing, and assume responsibility for their own actions. There are inherent risks in snowboarding which include, but are not limited to, variations in terrain or weather conditions, surface of subsurface snow, ice, bare spots, moguls, ice spots, ruts, bumps, forest growth, branches, trees, stumps, rocks, lift towers, snowmaking equipment, natural or man-made objects, other people riding, dogs, lions, tigers, and bears, oh my! Interaction or collision with these obstacles may cause injury or death. Remember, snowboard bindings do not release. So if you fall the board goes with you. Always wear a leash when your boot is not secured in the binding. Prior to each use of your snowboard, check the board, including the binding screws to make sure that the parts are not worn, damaged, missing, or loose. Do not use the board if such conditions exist. Do not modify the equipment in any manner. Obey the rules set forth by the mountain you are riding at all times. Now, go ride and have fun!